Find buses, chauffeur transfers and airport taxi fares

Terms and Conditions

nshuttle provides an online Application for potential Passengers (Users) to find and book taxis, shuttles, bus and hire car transport.

nshuttle is owned and operated by Ridefriend Technology Services. Please read these Terms and Conditions carefully before using nshuttle. By using nshuttle you accept these Terms and Conditions and agree to be bound by them. If you have any questions regarding these Terms and Conditions please contact us.


Users, drivers or passengers who use the Ridefriend application

nshuttle, the website or mobile application that provides nshuttle services

Ridefriend Technology Services, the registered business name of the owner of nshuttle

Application, the nshuttle website or mobile application

Passengers, users of nshuttle who travel as passengers

Transport Service, operator of service(s) that are linked to, mentioned or can be booked by passengers using the nshuttle Application

User Credit, payment credit applied to a registered nshuttle User account


nshuttle does not make any claims about the suitability or quality of Transport Services or passengers and it is the responsibility of Transport Services and passengers to ensure that the people and vehicles with whom they are riding meet the User's needs and safety requirements.

Ridefriend Technology Services does not warrant that information obtained through the Application is accurate and free of defects. nshuttle is updated continuously and content may change at any time. Ridefriend Technology Services does not oversee, monitor, review or moderate content provided by Users through the Application and does not guarantee the accuracy, integrity or quality of any such content. Ridefriend Technolgy Services is not liable for any loss or damage arising from the use of the Application.

Conditions of use

Users of the site must be eighteen years of age or older.

Users undertake not to use nshuttle:

in any way that breaches any applicable local, national or international law or regulation;

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • for the purpose of harming or attempting to harm any person (including minors and/or vulnerable adults) in any way;
  • to advertise, promote, market, solicit orders for or offer to buy, sell, lease or license products, goods and facilities;
  • to transmit, or procure the sending of, any unsolicited or authorised advertising or promotional material or any other form of similar solicitation;
  • to knowingly transmit any data, send or upload any material or information that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spy-ware, ad-ware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
  • to harvest, aggregate, mine, copy or otherwise collect information about others, including but not limited to names, email addresses, passwords, telephone numbers, usage information without their consent; and
  • to attempt to gain unauthorized access to, tamper with, modify, or hack into any of our facilities.

Ridefriend Technology Services reserves the right at any time and for any or no reason to limit, deny, modify or discontinue all or any part of the service, with or without prior notice.


Passengers agree to pay all charges at the time of booking for each trip. Charges cover the Transport Services costs. A small percentage of the total from each transaction maybe retained by Ridefriend to cover administrative costs.

Users can pay for rides only by whatever method is accepted by the Transport Service.


Taxi or hire-car driver:

  • Full payment is made when the service is booked.
  • If the customer cancels earlier than 24 hours in advance they receive a full refund.
  • If the customer cancels between 24 hours in advance and 8 hours in advance they will receive a refund of the original booking fee minus a cancellation fee of $15.
  • If the customer cancels later than 4 hours in advance any refund is at the discretion of the provider.
  • If the customer does not arrive within 10 minutes of the booking time (or within 45 minutes of an arranged flight arrival time) and had not cancelled, no refund will be given.
  • If an arrange flight arrival time is delayed by the airline by more than 30 minutes, we may cancel the booking, in which case a full refund is given.

Intellectual property

All text, photographs, data, information, visual and other digital material, software (including source and object codes), and all other content of any description available on nshuttle are the sole property of Ridefriend Technology Services and/or its licensors. As such, no part of the Application or its content or the content provided by other Users may be copied, reproduced, modified, published, disseminated, transmitted, licensed, represented, exploited for commercial gain and/or distributed in any form whatsoever, without the express written permission of Ridefriend Technology Services. Use of the Application is limited to only those activities required by Users to record their personal interactions with the Application for the purposes for which nshuttle is intended.

Systematic retrieval of data or other content from the Application to create or compile, directly or indirectly, a collection, compilation, database or directory is prohibited. In addition, use of nshuttle or its content for any purpose not expressly permitted in these Terms and Conditions of Use is prohibited.

Users grant (and represent and warrant that they have the right to grant) to Ridefriend Technology Services an irrevocable, royalty-free, perpetual, non-exclusive licence (together with the right to grant sub-licences) to use (including for publicity purposes), copy, reproduce, represent, adapt, modify, translate, scan, sub-licence, assign, transmit, and/or create derivative works to any and all content, information, data, images and/or materials you publish, upload, post on, disseminate, broadcast and/or distribute on and/or through the nshuttle Application.

Users expressly authorise Ridefriend Technology Services to modify content in order to conform to the look and feel of nshuttle and/or communications media used by Ridefriend Technology Services and/or to make content compatible with any nshuttle technical processes or appropriate media formats.

Ridefriend Technology Services is entitled to remove any content, information, data, uploaded to and/or posted on the Application if, in our opinion, such material does not comply with these Terms and Conditions.

Ridefriend Technology Services has the right (but not the obligation) in our sole discretion to refuse, edit, move and/or remove any content that is made available on or through nshuttle.

Limitations of liability

Ridefriend Technology Services does not accept liability for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with or arising from your use of the Application (or any linked website or application) or your use of or reliance on information contained on or accessed through this Application.

Ridefriend Technology Services (including our employees, officers, agents, representatives and/subcontractors) is not liable for:

any direct, indirect and/or consequential loss or damage incurred by you in connection with and/or arising from use of nshuttle or any websites linked to nshuttle and/or any content, information, data, images and/or materials published, uploaded, posted on, disseminated, broadcast and/or distributed on and/or through nshuttle;

the content of any advice, opinion, statement, image or other information and/or the conduct of Users (whether offline or online).

Ridefriend Technology Services will not be liable for any delay or failure to perform resulting directly or indirectly from any causes beyond our reasonable control. Ridefriend Technology Services will not be liable to any other person if, for any reason, all or any part of the nshuttle Application is unavailable at any time and for any period.

Ridefriend Technology Services does not accept any liability in respect of vehicles and other users used by you as a result of accessing the application. You must satisfy yourself as to the efficacy, safety and legality of such services, including any licensing requirements of the relevant jurisdiction and insurance coverage.

Users agree to indemnify Ridefriend Technology Services (including our employees, officers, agents, representatives and/subcontractors), against any and all claims, demands, costs, losses, liabilities and expenses including legal expenses arising out of or relating to:

any part or all of the content on the application;

any breach of these Terms and Conditions of User, including any abusive or unlawful behaviour on your part or by any person for whom you are responsible; and/or

breach of any warranty or representation given by and/or behalf of you.

Links to other websites

nshuttle has links to websites created and/or maintained by organisations other than Ridefriend Technology Services. Ridefriend Technology Services cannot accept any liability for the accuracy or content of websites linked from nshuttle and does not necessarily endorse the views expressed on those sites. These linked transport services reserve the right to set and/or change charges for their services.

Changes to terms and conditions

These Terms and Conditions of Use may be changed at any time without notice by amending this page. Users should check these Terms and Conditions of Use on a regular basis to take notice of any changes we make, as they are binding on all users. our continued access to and use of nshuttle will constitute acceptance of the amended Terms and Conditions of Use.

Jurisdiction and governing law

These Terms and Conditions are governed by and will be interpreted in accordance with the laws of Australia. By using nshuttle, you represent and warrant that your use complies with applicable law in your jurisdiction of residence.